Privacy Policy
Introduction
This Privacy Policy explains how Dalecraft collects, uses, and protects your personal information when you use our website and purchase products through our online store.
By using this website, you agree to the practices described in this policy.
Information We Collect
When placing an order or creating an account, we may collect:
- Full name
- Billing and shipping address
- Email address
- Phone number
- Order history
- IP address and browser/device information
- Payment-related information handled securely through third-party payment providers
We may also collect limited technical data through cookies and analytics tools.
How We Use Your Information
Your information is used to:
- Process and ship orders
- Provide customer support
- Manage customer accounts
- Send order updates and service-related emails
- Prevent fraud and unauthorized transactions
- Improve website functionality and user experience
We do not sell your personal information.
Payments
Payments are processed securely by third-party payment providers. We do not store full payment card information on our servers.
Account Registration
Customers are required to create an account in order to place orders.
You are responsible for maintaining the confidentiality of your account credentials.
Cookies
This website may use cookies and similar technologies to:
- Keep users logged in
- Remember cart contents and preferences
- Analyze website traffic and performance
- Improve functionality and user experience
You can disable cookies through your browser settings, although some website features may not function correctly.
Analytics
We may use analytics services to understand how visitors interact with the website. These services may collect anonymized usage information.
Shipping & Third Parties
We may share necessary customer information with:
- Shipping providers
- Payment processors
- Website hosting providers
- Fraud prevention services
Information is shared only as necessary to operate the business and fulfill orders.
Data Retention
We retain customer information for as long as necessary to:
- Fulfill orders
- Comply with legal obligations
- Resolve disputes
- Maintain business records
Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, or disclosure.
However, no online service can guarantee absolute security.
Your Rights
Depending on your location, you may have rights regarding your personal data, including:
- Access to your data
- Correction of inaccurate information
- Request deletion of personal information
- Object to certain processing activities
To make a request, contact us using the details below.
Contact Information
For privacy-related questions or requests, contact:
- Business name: Dalecraft OÜ
- Email: dalecraft.info@gmail.com
- Website: https://dalecraft.com
Changes to This Policy
We may update this Privacy Policy from time to time. Changes become effective once published on this page.